Maintouch

Privacy Policy

Effective Date: 10/28/2025

Last Updated: 09/22/2026

Maintouch ("Maintouch," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit https://maintouch.com (the "Site") or use our marketing and analytics services (the "Services").

1. Information We Collect

We collect information in three main ways:

1.1. Information You Provide

When you interact with Maintouch, such as signing up for our Services, requesting a demo, or subscribing to updates, we may collect:

  • Business contact information (name, company name, email, phone number)
  • Billing details (payment info, invoicing address)
  • Content and communication you submit via forms, email, or chat

1.2. Information We Collect Automatically

When you visit our Site, we automatically collect limited data using cookies, analytics tools, and server logs, such as:

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited and time spent
  • Referral source and session data

We use the following third-party analytics and marketing tools, grouped by the consent category they belong to (see Section 3):

  • Analytics: Google Analytics and PostHog, to understand usage patterns and improve our Services.
  • Marketing: the Meta (Facebook) Pixel, the LinkedIn Insight Tag, RB2B, and Vector, to measure our advertising and, in the case of RB2B and Vector, to identify the businesses visiting our Site.

1.3. Information from Third Parties

We may receive business contact data from trusted marketing or lead-generation partners to identify companies that could benefit from Maintouch's Services.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Services you request
  • Communicate with you about projects, billing, or updates
  • Improve our Site, analytics, and customer experience
  • Send marketing communications (with the option to opt out)
  • Detect, prevent, or investigate security incidents or fraud
  • Comply with legal obligations

We do not sell your personal information.

3. Cookies and Tracking Technologies

We use cookies and similar technologies, which fall into three categories:

  • Essential: required for the Site to function (e.g. remembering your settings). These are always active.
  • Analytics: help us understand Site traffic and usage trends (Google Analytics, PostHog).
  • Marketing: help us measure and target our advertising and identify visiting businesses (Meta Pixel, LinkedIn Insight Tag, RB2B, Vector).

Your choices. When you first visit the Site we ask for your consent to non-essential cookies. If you are in the EU, UK, or EEA, analytics and marketing cookies are not set until you accept them. Elsewhere, they are active by default and you may decline them at any time. You can change your choice whenever you like using the "Cookie preferences" link in the Site footer, or by adjusting your browser settings to refuse cookies. Essential cookies cannot be switched off.

4. Data Sharing and Disclosure

We only share data as necessary to operate our business or comply with the law, including with:

  • Service providers (e.g., hosting, analytics, email delivery, payment processors)
  • Business partners involved in joint marketing or integration efforts
  • Legal authorities, if required by law or to protect our rights

All third-party providers are required to maintain appropriate security and confidentiality measures.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide and support our Services
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

When no longer needed, your data is securely deleted or anonymized.

6. Your Rights and Choices

Depending on your jurisdiction (including U.S. states like California, and international locations under GDPR), you may have the right to:

  • Access a copy of your personal data
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Limit certain processing or sharing of your data

To exercise these rights, email us at [email protected] with the subject line "Privacy Request."

You can also unsubscribe from marketing emails anytime using the "unsubscribe" link in the email footer.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no online service can guarantee absolute security, we continuously monitor and update our systems to prevent unauthorized access, disclosure, or misuse.

8. International Data Transfers

Maintouch operates in the United States. If you are accessing our Services from outside the U.S., you acknowledge that your data may be transferred to and processed in the United States, where data protection laws may differ from those of your country.

9. Children's Privacy

Maintouch does not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new "Effective Date."

If changes are material, we will notify you via email or prominent notice on our Site.