Privacy Policy

Effective Date: 10/28/2025
Last Updated: 10/28/2025
Maintouch (“Maintouch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit https://maintouch.com
(the “Site”) or use our marketing and analytics services (the “Services”).

1. Information We Collect
   We collect information in three main ways:
   1.1. Information You Provide
   When you interact with Maintouch—such as signing up for our Services, requesting a demo, or subscribing to updates—we may collect:
   Business contact information (name, company name, email, phone number)
   Billing details (payment info, invoicing address)
   Content and communication you submit via forms, email, or chat
   1.2. Information We Collect Automatically
   When you visit our Site, we automatically collect limited data using cookies, analytics tools, and server logs, such as:
   IP address and approximate location
   Browser type and operating system
   Pages visited and time spent
   Referral source and session data
   We use tools like Google Analytics, PostHog, and other analytics platforms to better understand usage patterns and improve our Services.
   1.3. Information from Third Parties
   We may receive business contact data from trusted marketing or lead-generation partners to identify companies that could benefit from Maintouch’s Services.

2. How We Use Your Information
   We use your information to:
   Provide and maintain the Services you request
   Communicate with you about projects, billing, or updates
   Improve our Site, analytics, and customer experience
   Send marketing communications (with the option to opt out)
   Detect, prevent, or investigate security incidents or fraud
   Comply with legal obligations
   We do not sell your personal information.

3. Cookies and Tracking Technologies
   We use cookies and similar technologies to:
   Remember your preferences and settings
   Analyze Site traffic and usage trends
   Personalize user experience
   You can adjust your browser settings to refuse cookies or notify you when they’re used. However, some parts of the Site may not function properly without them.

4. Data Sharing and Disclosure
   We only share data as necessary to operate our business or comply with the law, including with:
   Service providers (e.g., hosting, analytics, email delivery, payment processors)
   Business partners involved in joint marketing or integration efforts
   Legal authorities, if required by law or to protect our rights
   All third-party providers are required to maintain appropriate security and confidentiality measures.

5. Data Retention
   We retain your information only as long as necessary to:
   Provide and support our Services,
   Comply with legal obligations, and
   Resolve disputes or enforce agreements.
   When no longer needed, your data is securely deleted or anonymized.

6. Your Rights and Choices
   Depending on your jurisdiction (including U.S. states like California, and international locations under GDPR), you may have the right to:
   Access a copy of your personal data
   Request correction or deletion of your information
   Opt out of marketing communications
   Limit certain processing or sharing of your data
   To exercise these rights, email us at privacy@maintouch.com with the subject line “Privacy Request.”
   You can also unsubscribe from marketing emails anytime using the “unsubscribe” link in the email footer.

7. Data Security
   We implement reasonable administrative, technical, and physical safeguards to protect your information. While no online service can guarantee absolute security, we continuously monitor and update our systems to prevent unauthorized access, disclosure, or misuse.

8. International Data Transfers
   Maintouch operates in the United States.
   If you are accessing our Services from outside the U.S., you acknowledge that your data may be transferred to and processed in the United States, where data protection laws may differ from those of your country.

9. Children’s Privacy
   Maintouch does not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with personal information, please contact us immediately at privacy@maintouch.com.

10. Changes to This Policy
    We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Effective Date.”
    If changes are material, we will notify you via email or prominent notice on our Site.