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Freshdesk + Maintouch
Sync support tickets and customer conversations from Freshdesk.
Overview
Support conversations are full of the exact questions customers ask, in their own words. That is the raw material for content that ranks and answers AI queries.
Connect Freshdesk to Maintouch from the Connectors page in a few clicks.
How it works
- 01
Open Connectors
Find the Connectors page in your Maintouch workspace.
- 02
Connect Freshdesk
Pick Freshdesk and follow the prompts to sign in.
- 03
Put it to work
Your agents can use the connection right away.
What you get
Questions become content
Turn the questions customers ask in Freshdesk into posts and FAQs.
Customer language on hand
Keep how customers describe their problems in your knowledge base.
