Pylon + Maintouch
Let Agent M look up support issues, accounts and contacts in Pylon.
Overview
Support tickets show the questions customers actually ask. That is often the best material for an FAQ, a help article or a page that needs a refresh.
Connect Pylon through its official MCP server and Agent M can search the issues, accounts and contacts in your support workspace, using the tools Pylon’s server offers.
How it works
- 01
Click Connect
An org admin connects Pylon once for the whole organization.
- 02
Sign in with Pylon
Approve access in Pylon’s sign-in window. Nothing to copy or paste.
- 03
Check the tool list
The connector page lists every tool Pylon’s server offers. Test re-checks the connection any time.
What you get
Search your support queue
Ask which issues mention a feature, a competitor or a pricing question, and get the answer from Pylon.
Account and contact lookups
Pull up a customer account or contact while you plan content for that segment.
Customer names stay private
Content refresh runs can use Pylon as background, but never quote or name a customer in your post.
Every call logged
Each Pylon tool call Agent M makes shows up on the connector’s Logs tab.
Questions
Who can connect Pylon?
An org admin. Pylon is an org-level connection, so one sign-in serves everyone in your Maintouch organization.
Which Pylon tools does Agent M get?
Every tool Pylon’s MCP server lists, up to 64. You can see the exact list on the connector page once you connect.
Can Agent M change anything in Pylon?
In chat it can use any tool Pylon’s server offers. Content refresh runs only get the tools Pylon marks as read-only.
